World Leisure Jobs - Booker
20 Sep 2017 World leisure: news, training & property
 
 
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Company profile
Booker
Address:
22 Cortlandt Street
18th Floor
New York
10007
USA
Tel: US +1 866 966 9798
Email: sales@booker.com
Website: www.booker.com/spabusiness
Twitter: @getbooker
Facebook: facebook.com/getbooker
Blog: booker.com/blog
 

Dan Chandre, SVP of Strategic Partnerships

Spas can take payments anytime, anywhere with the Booker Mobile App

Background
Booker is the leading web-based business management software for the spa and wellness industry. Over 10,000 clients choose Booker to help grow and run their businesses, including independent spas, multi-location chains, and global hospitality brands such as Hilton, Kempinski, and Sofitel.

Main products and services
Booker is a leader in both enterprise and small business markets and delivers positive results in revenue, customer retention, spa capture rates and retail sales to spas of all sizes.
Booker’s cloud-based solution replaces outdated technologies, from manual methods to disconnected software, and unifies the essential components of running a spa with tools such as an appointment book, customer database, integrated marketing, inventory management, PoS and reporting.

USPs
Booker’s web-based, mobile and tablet apps give spas back-office access on the go and allow spa customers to book their own appointments around the clock. Booker also automatically captures customer data with web-based forms, and tracks every customer’s history, from past appointments to retail and gift certificate sales.
With quarterly software releases, Booker clients benefit from exciting new features and enhancements that support trends and align with business needs. Booker offers PMS integration so hotel spas can provide a seamless experience for guests. It also offers 400+ APIs so clients can custom-build appointment booking apps and integrate with third-party systems.

Global reach
Booker powers more than 100,000 professionals across 10,000 businesses in over 75 countries and is available in eight languages.

2016/17 trade shows
ISPA, IECSC, Global Spa & Wellness Summit, ISSE, Premiere, and Spa China.

Who’s who?
Josh McCarter, CEO, Dan Chandre, SVP strategic partnerships, Bernie Lynch - international market development.

What the clients say
“We selected Booker because they’re the most robust, forward-thinking and innovative. We now offer booking through our in-room concierge using their webbased system. With fi ve releases a year, Booker is constantly evolving, with a focus on revenue-driving marketing tools.”
Jose Antonio Abud, director of tourism services, Hard Rock Hotels & Resorts

“Booker has helped me get more clients via its online booking platform. The support from the team is great. I always get quick, professional answers to queries”
Robin Mauras Cartier, regional director of Spa Asia and director of SoSPA Sofitel at Ponte 16

“Many of my consulting clients are happily using Booker’s cloud-based management software to operate their spas and salons. The innovations and marketing tools help them expand and grow and both they (and I) appreciate the ability to monitor all aspects of business performance from wherever we happen to be.”
Lisa Starr, senior consultant, Wynne Business; education ambassador, Spa Standard; task force chair, GWI Consulting Initiative; contributing editor, Dayspa Magazine

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