World Leisure Jobs - Springer-Miller Systems: Adding on to spa services adds up to satisfied guests
17 Nov 2018 World leisure: news, training & property
 
 
HOME
JOBS
NEWS
FEATURES
PRODUCTS
FREE DIGITAL SUBSCRIPTION
PRINT SUBSCRIPTION
ADVERTISE
CONTACT US
Sign up for FREE ezine
Product news

24 Jan 2018

Adding on to spa services adds up to satisfied guests

Supplier: Springer-Miller Systems
More Springer-Miller Systems details


Adding on to spa services adds up to satisfied guests

SpaSoft offers several advantages to spas looking to offer enhancements, upsell services and tie retail to treatment
Whether you call them enhancements, add-ins or add-ons – offering service upgrades is a terrific way to differentiate your spa and the client experience. In fact, if you’re not currently offering these enhancements, you’re probably leaving money on the table.

SpaSoft offers several advantages to spas looking to offer enhancements, upsell services and tie retail to treatments. Whether your staff is booking the appointment, or the guest is booking online, the time of reservation is a great opportunity to offer enhancements. By consistently promoting add-ins, more guests will enjoy the enhanced experience.

"As all spa directors know, these are like gravy – very little cost in terms of product and layered into an existing service – so have zero time costs," says Angela Striker, Spa and Resort manager at Harrison Hot Springs. Striker has seen an impressive 75 per cent increase in enhancement bookings by offering them online.

Service providers can also offer upgrades and enhancements at the time of service. Use incentive programs and structure commissions to encourage your staff to push service additions. Also, what gets measured gets done. Configure service add-ins as their own business line to allow for detailed reporting.

Using the recommended products feature in SpaSoft can help your staff follow through and close retail sales tied to service enhancements. In addition, recommended products are stored on the guest profile for future visits. Another great service addition is to present guests with samples or travel size products to take home with them. Using the promotional products feature in SpaSoft helps you to track and report on those offers.

Service additions can be a great way to enhance a guest’s experience, to take service delivery to a higher level and to provide exceptional guest service that brings guests back time after time. Add-ins also offer a great way to bump up spa revenues.

For more information please visit:

www.springermiller.com/adding-on-to-spa-services-adds-up-to-satisfied-guests

www.springermiller.com/spasoft-spa-management-system/a>

www.springermiller.com/spasoft-spa-management-system/online-spa-booking

www.springermiller.com/contact




Product news
Natural Spa Factory launches online training course   16 Nov 2018

Natural Spa Factory launches online training course

British spa brand Natural Spa Factory has launched 24-Hour Online Training, a series of training videos offering in-depth product knowledge.

WhiteWater unveils new look   15 Nov 2018

WhiteWater unveils new look

WhiteWater has undergone a rebrand that is set to demonstrate the company's dedication to creating spaces for families to make happy and long-lasting memories.

IAAPA 2018: Triotech releases details of new Team Battle attraction   15 Nov 2018

IAAPA 2018: Triotech releases details of new Team Battle attraction

Triotech has announced that it will develop a new attraction in partnership with Ubisoft.

CityLux announces new Caudalie partnership   14 Nov 2018

CityLux announces new Caudalie partnership

On-demand spa service CityLux has announced a new brand partnership with Caudalie.

Babor launches HSR lifting cream   14 Nov 2018

Babor launches HSR lifting cream

Babor has launched a new anti-ageing cream that is designed to target the neck and décolletage.

Matrix transforms gym facilities at Imperial College London   14 Nov 2018

Matrix transforms gym facilities at Imperial College London

Matrix Fitness has completely transformed the gym facilities at Imperial College London following a major installation.

Astons Health Studio becomes one of the first gyms to offer eGym SmartStart tech on Precor equipment   13 Nov 2018

Astons Health Studio becomes one of the first gyms to offer eGym SmartStart tech on Precor equipment

Astons Health Studio in Chichester has become one of the first gyms in the country to offer eGym SmartStart technology on its Precor CV consoles.

IAAPA PREVIEW: CenterEdge Software to exhibit POS software   12 Nov 2018

IAAPA PREVIEW: CenterEdge Software to exhibit POS software

At this year’s IAAPA Attractions Expo, CenterEdge Software will be on hand to discuss your point of sale software needs.

Company details



Springer-Miller Systems

Spa and activity management system empowering spas and resorts to provide impeccable service for each and every client.

Springer-Miller Systems
Visit website

More Springer-Miller Systems details



in this issue

• 'Preventative vision' revealed for NHS
• Escape and Myzone to 'gamify' HIIT classes
• IHG opens the UK's first Kimpton hotel



World Leisure jobs




Lifeguard
Salary: Competitive salary
Location: Sunbury-on-Thames, UK
Company: Everyone Active
Leisure Assistant
Salary: £7.90- £8.45
Location: Bristol, UK
Company: Active Lifestyle Centres
Cover Duty Manager
Salary: £9.80 per hour
Location: Yate, Bristol, UK
Company: Active Lifestyle Centres
Leisure Assistant x2
Salary: £7.90- £8.45
Location: Yate, Bristol, UK
Company: Active Lifestyle Centres
Spa Therapists
Salary: OTE £27,000-£32,000
Location: Surrey, UK
Company: Beaverbrook Hotel
Diary dates
Powered by leisurediary.com




24 Apr - 26 Nov 2018

MAPIC Russia

Expocentre, Moscow, Russia


19-20 Nov 2018

Israel Hotel Investment Summit (IHIS)

Hilton Hotel, Tel Aviv, Israel


20-21 Nov 2018

Sleep + Eat

Olympia, London, United Kingdom




Leisure Management magazine 2018 issue 1
Leisure Management
2018 issue 1

View issue contents
View on turning pages
Download PDF
  Tourism: High flyers
How bmi and Projekt Spielberg are growing British tourism to Graz More>>
  Social good: Spice of life
Oomph! founder Ben Allen is bringing variety to residential homes More>>


Leisure Management magazine 2016 issue 1

Leisure Management
2016 issue 1

View issue contents
View turning pages
Download PDF
  Hospitality: Wasted opportunity
Restaurants take innovative approaches to solve the problem of food surplus More>>
  Regeneration: High ideals
In Utah, a bunch of hip entrepreneurs is creating a crowdfunded ski resort More>>


Published by The Leisure Media Company Ltd Portmill House, Portmill Lane, Hitchin, Herts SG5 1DJ. Tel: +44 (0)1462 431385 | Contact us | About us | © Cybertrek Ltd