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11 Dec 2017 World leisure: news, training & property
 
 
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Company details

TRP - The Retention People
The Retention People (TRP) are the leading providers of customer experience management software and solutions to the leisure industry. We believe that business success comes from creating raving fans and delighting customers – and that is what we help our own clients deliver to their members.

Address
18 Monmouth Place, Bath, BA1 2AY.

Telephone
+44 (0)845 621 2001
(Please mention leisure-kit.net)

Fax
+44 (0)845 621 2002

Website
www.trpcem.com
TRP - The Retention People news

24 Jul 2017
The Retention People Rebrand as TRP with Vibrant New Look!

Customer experience management software providers, The Retention People have rebranded as TRP; launching their fresh new visual identity across software, website and brand collateral.
More>>
  The Retention People Rebrand as TRP with Vibrant New Look!
04 Sep 2013
The Retention People to survey 10,000 gym members

The Retention People (TRP) is running an ongoing survey of 10,000 health and fitness members to discover insights into developing better products and services.
More>>
  The Retention People to survey 10,000 gym members

TRP - The Retention People features

Industry trends
Mintel’s private sector health and fitness club report shows the sector is growing

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Editor’s letter
New research shows many members are disenchanted with their clubs. It’s time to start talking, says Kate Cracknell

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Fitness apps
Gym buddy apps are helping people find their perfect workout partner, so they’re more likely to stick with their routine

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Flexible memberships
Are ‘exercise passports’ the shake-up the industry needs to improve retention and market penetration?

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Promotional feature
MoveGB’s innovative membership model is a risk-free and lucrative proposition for operators, says MD Justin Mendleton

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Retention series
Targeting older members and focusing on social interaction are among Dr Melvyn Hillsdon’s top five tips for boosting retention in 2015

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Retention series
Does interaction with fitness staff impact on member progress, and does this have an effect on retention? Melvyn Hillsdon reports

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Social media
Manraaj Sunner offers his advice to health clubs looking to develop an effective social media strategy

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Editor's letter
Clubs must make people believe they can be active today, and make them want to be by telling them how good it will make them feel – today, says Kate Cracknell

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Tech series
Sean James reports on the growing functionality and popularity of apps among gym members and health club operators alike

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News headlines
Christoph Ingenhoven reveals plans for Lanserhof Sylt as ground broken on North Sea island resort
Christoph Ingenhoven reveals plans for Lanserhof Sylt as ground broken on North Sea island resort   11 Dec 2017

Construction has begun on Lanserhof Sylt, a €100m (US$118m, £88m) medical spa resort on a German island in the North Sea. Design practice .... more>>
Bamboo forests and art of food preparation inspire design of Japanese restaurant overlooking Thames
Bamboo forests and art of food preparation inspire design of Japanese restaurant overlooking Thames   11 Dec 2017

London architects Sybarite have collaborated with a Japanese fashion giant Onward Holdings to create an authentic Japanese soba noodle restaurant .... more>>
Renovation work starts on Manhattan Beach's pier aquarium
Renovation work starts on Manhattan Beach's pier aquarium   09 Dec 2017

A historic pier and aquarium on Manhattan Beach, California, is undergoing a major renovation after reaching its fundraising target. The Roundhouse .... more>>
Rosewood to expand European portfolio with Munich spa hotel
Rosewood to expand European portfolio with Munich spa hotel   09 Dec 2017

Luxury operator Rosewood Hotels & Resorts has signed a management deal with German real estate company Bayerische Hausbau for a 132-key spa hotel in .... more>>
Conran and Partners eye global expansion with launch of Hong Kong studio
Conran and Partners eye global expansion with launch of Hong Kong studio   09 Dec 2017

International design practice Conran and Partners have announced the launch of a studio in Hong Kong to build on growing opportunities in China, South .... more>>
Expedia launches interactive guide to Europe’s organic spas
Expedia launches interactive guide to Europe’s organic spas   08 Dec 2017

Travel giant Expedia has launched an 'organic spa finder', designed to help customers find authentic wellness experiences across Europe. The .... more>>
Coventry named UK City of Culture 2021
Coventry named UK City of Culture 2021   08 Dec 2017

Coventry will be the next UK City of Culture, beating Stoke-on-Trent, Swansea, Sunderland and Paisley to the crown. The announcement last night (7 .... more>>
Public art crucial for cities, argues designer who delivered Ai Weiwei's New York installations
Public art crucial for cities, argues designer who delivered Ai Weiwei's New York installations   08 Dec 2017

One of the design team responsible for realising Ai Weiwei’s huge ‘security fence’ installations across New York has told CLADglobal the .... more>>
Institute of Contemporary Art opens doors to new home in Miami
Institute of Contemporary Art opens doors to new home in Miami   08 Dec 2017

The Institute of Contemporary Art (ICA) has been welcoming the first visitors to its new home this week, located in the heart of the burgeoning design .... more>>
Chenot Group plans three new locations
Chenot Group plans three new locations   08 Dec 2017

Swiss wellness resort operator Chenot Group has announced plans to open three additional locations, hot on the heels of a launch in Azerbaijan. The .... more>>
Wembley to host four extra Euro 2020 games but Wales misses out
Wembley to host four extra Euro 2020 games but Wales misses out   07 Dec 2017

Four extra Euro 2020 matches will be hosted at Wembley Stadium, after UEFA said it could wait no longer for Brussels to confirm timescales for a new .... more>>
BRC applies theme park design to Museum of the Bible
BRC applies theme park design to Museum of the Bible   07 Dec 2017

Experience design firm BRC has taken the concept of a theme park attraction and placed it inside a museum setting at the new Museum of the Bible in .... more>>
Company profile


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Catalogue gallery


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Leisure Management magazine 2016 issue 1
Leisure Management
2016 issue 1

View issue contents
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  Gymtopia: Angels’ advocate
Gymtopia founder Ray Algar on making a difference beyond the health club walls More>>
  Tourism: Ireland’s wild side
The Wild Atlantic Way is helping tourists discover a whole new side of Ireland More>>


Leisure Management magazine 2015 issue 1

Leisure Management
2015 issue 1

View issue contents
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Download PDF
  Top Team: All work, all play
As Kidzania opens its latest educational play ‘city’ in London, we speak to the team behind the concept More>>
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