Charity Hudnall / photo: Vagaro
Vagaro’s spa software offers spas a robust suite of marketing features to effectively keep in touch with clients to help with retention, loyalty and recurring revenue.
In addition, Vagaro’s Forms feature allows service providers to create client SOAP notes – to further customise treatment plans and product suggestions – as well as intake questionnaires and surveys for feedback.
This amounts to a lot of personal information and spa owners are ultimately responsible for keeping records of their clients safe and secure. Any data breach can compromise the trust between a business and its customers and has the potential to invite huge fines and litigations.
Regularly updating staff training on best practices for data protection is essential for maintaining GDPR compliance. Software systems can help too – Vagaro encrypts all customer data and stores it securely. In addition, spas can limit which employees have access to view, add, edit or delete SOAP notes.
As per GDPR guidelines, customers can request businesses to delete all their data. If spa owners are manually managing their customer data, this could pose a major issue. It’s beneficial in this instance to use spa software such as Vagaro, which provides a process for customer data deletion and helps businesses to be GDPR compliant at all times.
Vagaro encrypts all customer data and stores it securely