2 Enhancing guest satisfaction
Guest experience is a key factor that sets spas apart from the competition and in today’s digital age, customers expect the convenience of booking appointments online at any time.
A custom online booking site designed for your spa can reduce missed appointments and improve guest satisfaction and with the right software, customers can book appointments at their convenience, resulting in a seamless and personalised guest experience.
Additionally, software with built-in CRM capabilities can help manage loyalty and memberships allowing spas to enhance guest satisfaction and tailor their offerings.
With up to 72 per cent of spa guests choosing to book online, look for a software management system that integrates with best-in-breed online e-commerce platforms, such as onejourney